Terms & Conditions

Effective date: 20 October 2026  |  Last updated: 20 October 2026

These Terms & Conditions ("Terms") apply to your use of hinaspa.com (the "Website") and to treatments booked with Hina Spa & Massage Center ("Hina Spa", "we", "us"), located at The Onyx, Plot 28-29, E-11/2, Islamabad, Pakistan. By using the Website or booking a treatment, you agree to these Terms. If you do not agree, please do not use the Website or our services.

1. Our services

Hina Spa provides professional wellness and beauty treatments, including aromatherapy, Swedish, deep tissue and hot stone massage, facials, and manicure and pedicure. Descriptions on the Website are for general information. The exact content of a treatment may be adapted by your therapist to suit your needs and comfort.

2. Eligibility

Our services are for adults aged 18 and over. We may ask for identification to confirm age.

3. Bookings and confirmation

• You can request a booking through the Website form, WhatsApp or phone. A request sent through the Website is not a confirmed appointment until we confirm it with you.
• Please give accurate contact details so we can confirm or change your booking.
• Appointments are subject to availability. We may need to reschedule in rare cases, such as therapist illness, and will contact you as early as possible.

4. Late arrivals, cancellations and no-shows

• Please arrive 5–10 minutes before your appointment.
• If you arrive late, your treatment may be shortened so the next guest is not delayed.
• If you need to cancel or reschedule, please tell us as early as possible, ideally at least a few hours before your appointment, so we can offer the time to another guest.
• We may ask guests with repeated no-shows to confirm future bookings in advance.

5. Prices and payment

Current prices are shared when you enquire or book and are charged in Pakistani Rupees (PKR). Prices may change from time to time, but the price confirmed for your booking will apply. Payment is due at the spa after your treatment unless agreed otherwise.

6. Health and safety

• Before your treatment, tell your therapist about any medical conditions, injuries, allergies, skin conditions, pregnancy or medication that could be relevant.
• If you are unsure whether a treatment is suitable, consult your doctor before booking. See our Disclaimer.
• Your therapist may adapt, shorten or decline a treatment if it could be unsafe for you.
• Tell your therapist straight away if you feel any discomfort during a treatment.

7. Professional conduct

All services at Hina Spa are strictly professional and therapeutic. Inappropriate behaviour, comments or requests towards staff will not be tolerated. In such cases the treatment will end immediately, full payment will still be due, and we may refuse future bookings. Guests under the influence of alcohol or drugs may be refused service.

8. Personal belongings

Please leave valuables at home or keep them with you. Hina Spa is not responsible for loss of or damage to personal belongings, except where caused by our negligence.

9. Use of the Website

You agree not to misuse the Website, including by submitting false or spam enquiries, attempting to access areas not intended for the public, interfering with its operation, or using automated tools to collect content. Content on the Website is provided for general information and may change without notice.

10. Intellectual property

The Website's text, design, logo and original content belong to Hina Spa or are used with permission. You may view and share links to our pages for personal, non-commercial use, but you may not copy or republish content without our written permission.

11. Third-party links and advertising

The Website may contain links to third-party websites and may display advertisements served by Google AdSense and other ad partners. We do not control and are not responsible for third-party content, products or services, and an advertisement does not mean we endorse the advertiser. How advertising partners use cookies is explained in our Privacy Policy and Cookie Policy.

12. Limitation of liability

We take reasonable care in providing our services and Website. To the extent permitted by law, Hina Spa is not liable for indirect or consequential loss, or for any reaction or injury resulting from information about your health that was not disclosed to us before treatment. Nothing in these Terms limits liability that cannot be limited under the laws of Pakistan.

13. Governing law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute will be subject to the jurisdiction of the courts of Islamabad.

14. Changes to these Terms

We may update these Terms from time to time. The version shown on this page at the time of your booking or visit applies.

15. Contact us

See also: Privacy Policy · Cookie Policy · Disclaimer